DELIVERY AND RETURNS
Delivery Policy
We currently offer online delivery services within Australia only. At this time, we do not ship internationally.
SHIPPING RATES
$10 AUD Australian Post standard shipping for all orders under $59 AUD
Free standard shipping for all orders over $59 AUD.
SHIPPING TIMES
Orders are processed within 1-2 business days after payment confirmation.
Estimated delivery time: 3-7 business days after dispatch.
During peak seasons (e.g., Christmas), delivery may take longer. Please allow an additional 5-10 business days to avoid delays.
If your order has not arrived within 14 days, please contact us for assistance.
ORDER CHANGES & ADDRESS UPDATES
We aim to dispatch your order as quickly as possible, so changes may not always be possible. If you need to update your shipping address or modify your order, please email us at info@morimoon.com.au as soon as possible.
ORDER NOT DELIVERED OR DAMAGED
If your order is delayed, damaged, or has any issues, please reach out to our team at info@morimoon.com, and we will assist you in resolving the matter.
CUSTOMS & INTERNATIONAL SHIPPING
We currently do not ship outside Australia.
If you are interested in international shipping updates, subscribe to our newsletter to be notified when we expand our shipping locations.
For any further inquiries, please contact us at info@morimoon.com.au
Return Policy
We want you to shop with confidence. If you are not completely satisfied with your purchase, you may return your item within 7 days of receiving it, subject to the following conditions:
How to Initiate a Return
To request a return or exchange, please email info@morimoon.com.au with your order details. Let us know if you prefer a refund or an exchange.
Return Conditions
Items must be unused, in their original sealed packaging, and returned with the printed invoice.
Opened or used products cannot be returned or exchanged.
Customers are responsible for return shipping costs.
If your order included a Gift With Purchase, it must also be returned unopened to be eligible for a refund.
Return Address
Please send your returns to:
U2/231 EXCELSIOR STREET, GUILDFORD 2161 NSW AUSTRALIA
Important Notes
We do not accept international returns. Only orders shipped within Australia are eligible for return.
Returns or exchanges for products purchased on www.morimoon.com.au cannot be processed in physical retail stores.
If you purchased Morimoon products from a stockist, please refer to their individual return policy.
For any questions, feel free to contact us at info@morimoon.com.au
Thank you for choosing Morimoon!